An eSIM, or embedded SIM, is a virtual SIM card built directly into your smartphone. Unlike traditional SIM cards that require physical insertion, an eSIM is downloaded and activated digitally—allowing you to connect to mobile networks without swapping SIM cards.

For a seamless setup experience, we recommend installing your eSIM shortly before departure, as a stable internet connection is required during installation.

Please note: Your data package will only activate once the eSIM is used in the designated country or region where it is supported.

Ensure you have a stable internet connection during installation.
iOS Devices:
1. Open Settings
2. Tap Mobile Service or Cellular
3. Select Add eSIM or Add Cellular Plan
4. Tap Use QR Code and scan the eSIM QR code
5. If the QR code is not available:
a. Tap Enter Details Manually
b. Input the required details
c. You can find these details in the confirmation email
6. After successful installation, your eSIM will be ready to use
7. Enable Data Roaming upon arrival at your destination
Android Devices:
1. Open Settings > Connections
2. Tap SIM Manager
3. Select Add eSIM
4. Tap Scan QR Code or Enter Activation Code
5. Tap Add or Confirm to complete the process
6. Enable Data Roaming upon arrival at your destination

Your eSIM data plan begins only when it is activated on your device and used in the eligible country or region. Installation alone does not trigger activation.

The validity period of your plan starts upon activation—this is when the countdown for your plan’s duration begins.

To use an eSIM, your device must be unlocked and support eSIM functionality. Refer to our official compatibility list here: [ADD LINK]

- A Wi-Fi or mobile data connection is required during installation
- Ensure your device is eSIM-compatible and unlocked (not network-locked)
- Each eSIM QR code is unique and can only be installed once
- It is highly recommended to install the eSIM before departure
- Once installed, do not delete or remove the eSIM from your device

Several factors may affect your internet speed, including:
- Limited network coverage in your location (e.g., underground or remote areas)
- Network congestion (e.g., at concerts or crowded events)
- Local carrier policies that may deprioritize certain users
If the above conditions don’t apply, try the following:
- Make sure Data Roaming is enabled
- Check that your APN settings are entered correctly
- Restart your phone (power off/on, not airplane mode)
- Temporarily switch to 3G, then revert to 4G/LTE
If issues persist, contact our support team for further assistance.

APPLE:
To check if your Apple iOS phone supports eSIM, please see the steps below:
Go to Settings > Cellular/ Mobile > Add eSIM
If there is an “Add eSIM” button, it generally means your phone is eSIM compatible
SAMSUNG:
Go to Settings > Connections > SIM Card Manager > Add Mobile Plan/ Add Cellular Plan
If the “Add Mobile Plan” or “Add Cellular Plan” button is available, it generally means your phone is eSIM compatible
Contact Samsung to confirm eSIM functionality if you are unsure
GOOGLE PIXEL:
Go to Settings > Network & Internet
If there is a “+” sign at the list of SIMs, it generally means your phone is eSIM compatible
Contact Google Pixel to confirm eSIM functionality if you are unsure
OTHER BRANDS:
We recommend you to check directly with your phone manufacturer for the easiest way to check eSIM compatibility on your device.
This is because Android is an open-source operating system and each manufacturer usually customize the settings page, making the steps slightly different from each phone model.

CHERRY Roam eSIM offers instant connectivity, no physical SIM cards, global coverage, and the convenience of managing everything digitally. Enjoy flexible plans, reliable service, and exclusive perks—all in one app.

Your eSIM remains active until:
- The data is fully consumed, or
- The package reaches its specified expiration date—whichever comes first.
Please ensure your selected plan matches your data needs and travel duration.

No. Each eSIM can only be installed once and is intended for single
If the eSIM is deleted after installation, it cannot be reinstalled or transferred. Please handle with care and avoid removing it once activated.